Facility Booking Policy
& Terms and Conditions

By booking or using RPM Equine services, clients agree to these Terms & Conditions and Facility Policies. Please read carefully before confirming appointments.

1. Booking & Payment

• All sessions, including water treadmill, physiotherapy, 3B laser, solarium, and wash bay, must be booked in advance.

• Payment is due at booking; appointments are not confirmed until payment is received.

• Prepaid packages are non-refundable. Unused sessions after expiry are forfeited.

2. Veterinary Consent

• Written veterinary consent is required for physiotherapy, rehabilitation, and laser therapy.

• RPM Equine may liaise with your vet to ensure safe and appropriate treatment.

• Clients must disclose any changes in health, medication, workload, or behaviour before each session.

3. Cancellation & Rescheduling

• Cancellations require at least 24 hours’ notice.

• Late cancellations or no-shows incur full fees.

• Rescheduling is subject to availability and must follow the 24-hour notice rule.

4. Horse Health, Conduct & Hoof Safety

• Horses must be calm, fit for treatment, and handled by a competent adult.

• Sessions may be refused or terminated for unsafe, lame, unwell, distressed, or febrile horses.

• Sharp nails, road nails, studs, raised clenches, protruding edges, or abrasive shoe surfaces are prohibited. Clients may be liable for equipment damage from non-compliant shoeing.

5. Facility Use – Wash Bay & Solarium

• Horses must be clean; legs must be washed in the wash bay prior to treadmill sessions.

• Water temperatures, solarium exposure, and procedures must follow staff instructions.

• Misuse may result in shortened, rescheduled, or refused sessions.

6. 3B Laser Therapy

• Laser will not be applied over eyes, neoplastic lesions, active haemorrhage, pregnant uterus, or undiagnosed acute lameness.

• Protective goggles must be worn by staff and clients present.

• Sessions may be discontinued if a horse is unsafe or cannot tolerate treatment.

7. Packages & Block Bookings

• Packages are non-refundable, must be used within the agreed timeframe, and may only be transferred to another horse owned by the same client (with approval).

8. Equipment Downtime

• Sessions affected by equipment malfunction will be rescheduled.

• RPM Equine is not liable for travel, livery, or veterinary costs incurred due to downtime.

9. Liability

• All services are provided according to professional veterinary physiotherapy standards.

• Clients acknowledge and accept inherent risks associated with equine rehabilitation and therapy.

• RPM Equine is not responsible for injury, accident, or loss resulting from horse behaviour, pre-existing conditions, or failure to comply with these Terms & Conditions.

10. Media & Data

• Clients may be photographed or filmed for educational or marketing purposes; consent must be granted on the intake form.

• Client and horse data is held in accordance with GDPR and will only be shared for veterinary liaison or as required by law.

11. Governing Law

• These Terms & Conditions are governed by the laws of England and Wales.

• Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Full service-specific booking policies (treadmill, physio, laser, solarium, wash bay) are available on the booking page and must be reviewed prior to confirming appointments. By booking, clients confirm they have read, understood, and agree to all Terms & Conditions.